To make your service appointment as efficient and effective as possible, the following suggestions will make the process from scheduling the call to completion of the service as smooth and efficient as possible. When possible, complete the first 5 steps before calling for service:

1. First review the troubleshooting section of your owner’s manual or our Comfort Guide to see if the problem is something you can handle without contacting us for service
2. Know where all your units or equipment are located to include your thermostat, furnace, air conditioner (both indoor and outdoor units) and circuit breakers
3. Have the brand and model numbers of your equipment handy.
4. Know some basic information about your problem: what symptoms have been going on, what seems to trigger the problem, how long has the problem been going on, etc.
5. If your house is rented, be sure to speak with your landlord in advance about the problem and who is responsible for paying for any repairs.
6. If evidence shows that your unit (heat pump or air conditioner) is frozen, switch it off several hours prior to the arrival of the technician so it can be serviced properly.
7. Be sure an adult over 18 is available to legally allow entry to your house.
8. Often it will be necessary to confirm your appointment or relay an earlier or later appointment time. Be sure to have a phone easily available.
9. If the unit is located in a basement, closet or attic, make sure the unit is easily accessible and not blocked by furniture or other items.
10. You will need to pay the technician at the completion of the visit so have a credit card,check or cash ready and available.