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• I'm not getting heat in my home

  Step 1: Verify that your thermostat has power and is set to HEAT and the temperature setting is greater than the indoor temperature

  • No? Check thermostat batteries / power and place thermostat on HEAT and the setting greater than the room temperature
  • Yes? Proceed to Step 2

  Step 2: Check all switches, circuit breakers and fuses to be sure there is electricity to the unit

  • No? Reset switches, circuit breakers and fuses and make sure any disconnects are on
  • Yes? Proceed to Step 3

  Step 3: Check that your filters are not blocked with dust or dirt

  • No? Proceed to Step 4
  • Yes? Change or clean filters as necessary

  Step 4: Select your type of furnace from the list below and follow the appropriate instructions

  Oil? If oil furnace, check that there is more than 8 inches of oil in the tank

  • No? Oil delivery is needed. Schedule delivery before calling for service
  • Yes? Check to see if the safety reset has tripped. Push the reset button only once.

  Propane? If propane furnace, check that there is more that 5% gas in tank and gas valve is on

  • No? Propane delivery needed. Schedule delivery before calling for service
  • Yes? Pilot light or ignitor may be out. Consult owner’s manual or call for service

  Natural Gas? Check that your gas valve at the gas company meter is turned on

  • No? Contact your gas supplier.
  • Yes? Pilot light or ignitor may be out. Consult owner’s manual or call for service

  Heat Pump? Is the outside unit (compressor) running?

  • No? Is the disconnect switch on, if so, consult owner’s manual or call for service
  • Yes? If the outside temperature is below 35 degrees F, you may need to select “Emergency Heat” or turn-on your strip heat in your unit at the thermostat.

  Consult your owner’s manual or call (828) 274-7277 for service if the above steps do not resolve your problem.

• I'm not getting cool air from my air conditioner

  STEP 1:  Verify that your thermostat has power and is set to COOL and the temperature setting is lower than the indoor temperature

  • No? Check thermostat batteries / power and place thermostat on COOL and the setting lower than the room temperature
  • Yes? Proceed to Step 2:

  STEP 2:  Check all switches, circuit breakers and fuses to be sure there is electricity to the unit

  • No? Reset switches, circuit breakers and fuses and make sure any disconnects are on
  • Yes? Proceed to Step 3:

  STEP 3:  Check that your filters are not blocked with dust or dirt

  • No? Proceed to Step 4:
  • Yes? Change or clean filters as necessary

  STEP 4: Is the outside unit (compressor) running?

  • No? Is the disconnect switch on, if so, consult owner’s manual or call for service
  • Yes? Your indoor unit’s coil may be frozen.  Try turning off your thermostat for 1 – 3 hours to see if it will unfreeze.  Then consult your owner’s manual or call for service

  Consult your owner’s manual or call (828) 274-7277 for service if the above steps do not resolve your problem.

• The drain pan is overflowing

  STEP 1:  Water is standing in the drain pan of the indoor unit

  •  No? Coil may be frozen or condensate drain / pump may have a problem.  Turn off unit, check filters for dust or dirt  and consult owner’s manual or call for service
  •  Yes? Proceed to Step 2:

  STEP 2:  Overflow switch or condensate pump may not be functioning

  • No? Turn off unit.  Consult owner’s manual or call for service
  • Yes? Turn off unit.  Consult owner’s manual or call for service

  Consult your owner’s manual or call (828) 274-7277 for service if the above steps do not resolve your problem.